All features can be customized, hidden or restricted based on business rules and requirements.
Customize your quick links, view your schedule at a glance, action pending requests and reports.
Configure agent profile details such as locations, team, hired date, available times and much more.
Intelligent shift trading module that only displays relevant candidates and cleans up on completion.
Request to change your start time, break times, add or remove activities.
Submit full and partial leaves for single or multiple days.
Create bidding rosters with bid timers and agent queues.
Add your friends and when possible the system will co-schedule your lunch and breaks!
Ask about our calibrated risk forecasts and what makes them different!
Multiple tuning options such as scale by volume and duration. Revert changes with full undo / redo functionality.
Annotate outliers during the day. Optionally use the annotated changes during the next forecast creation.
Created complex schedules easily. Agent assignments, preferences, and leaves are all optimized in a single click.
Unplanned and manual changes can be made using our simple drag-drop schedule editor
Add partial or full day exceptions quickly and easily.
Optimize your schedule after making changes. Optimize for multiple agents across multiple days in a single click.
Automatic in-app and email notifications to agents whose schedules have been modified!
Schedule meetings for the most optimal time based on the attendees and forecast
Allocate activities to specific agents, a team, or a group. Automatically allocate based on forecast overages.
Hundreds of preconfigured reports available at your fingertips. All reports are customizable.
Real-time look at the activity users are performing. Integrated directly with the ACD with transaction markers.
Automatic baselines created every time a critical action is performed. Never lose data again!
View real time logs of all jobs and actions performed on the system.